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24/7 Managed Uptime & Security

Website Maintenance
Proactive, Secure & Always-On

Managed security updates, 24/7 uptime monitoring, daily offsite cloud backups, and rapid SLA incident response so your web platform runs smoothly without interruptions.

24/7 Monitoring 15-Min P1 SLA Daily Cloud Backups Malware Protection

24/7 Uptime Guard

Active Ping • Every 60s

Global Availability 99.99%

P1 Incident Target

Critical Outage Response

< 15 Mins
On-call engineers standing by

Security & WAF

Firewall & Vulnerability Scan

Zero Vulnerabilities
Automated patch pipeline
Service Level Guarantees

Response SLAs, Visualized

Clear response windows and resolution targets presented at a glance, backed by direct on-call escalation pathways.

P1 Critical 15–30 Min ACK

Site down, checkout blocked, or major critical outage impacting revenue.

0m15m (ACK)2h (MITIGATE)24h (RESOLVE)
  • Immediate on-call engineer escalation
  • Traffic mitigation & failover protocol
  • Post-incident RCA report within 24h
P2 High 1–2 Hr ACK

Important functionality degraded; workarounds available with partial impact.

0h2h (ACK)8h (FIX)24h (RESOLVE)
  • Priority queue ticketing handling
  • Patch rollout within business day
  • Root-cause analysis & preventative fix
P3 Normal Same Business Day

Cosmetic issues, minor bugs, content updates or requests with no outage.

0d1d (ACK)3d (QA)5d (ROLLOUT)
  • Scheduled in regular maintenance window
  • QA verification on staging environment
  • Verified live production deployment
  • 24/7 Uptime Ping
  • On-Call Engineers
  • Verified Backups
  • Incident RCA Reports
Comprehensive Care

What's Included in Managed Care

We handle the technical heavy lifting so you can focus entirely on growing your business without worrying about site breakdowns.

Core & Plugin Updates

Timely updates for CMS core, plugins, and themes with visual regression QA testing to ensure zero layout breaks after updates.

24/7 Uptime Monitoring

Continuous automated health checks every 60 seconds with immediate engineer alerts and incident resolution protocols.

Daily Offsite Cloud Backups

Automated snapshot backups stored in encrypted cloud storage with 1-click rapid rollback and periodic restore verification tests.

Security & WAF Protection

Hardened web application firewall, malware scanning, brute-force mitigation, file integrity checks, and TLS certificate management.

Performance & Caching

Regular database optimization, cache purging, image compression pipelines, and CDN rule tuning to maintain peak speed.

Staging & Dev Support

Safely test complex features or code updates on isolated staging environments before deploying live to production.

Predictable Pricing

Transparent Maintenance Plans

No long-term contracts. Upgrade, downgrade, or cancel anytime with transparent SLA commitments.

Starter

Essential

LKR 14,700/mo

Ideal for small business websites and blogs needing basic security & updates.

  • Monthly core & plugin updates
  • Uptime monitoring (5-min ping)
  • Daily cloud backups (7-day retention)
  • Basic security & malware scan
  • Email ticket support
Custom SLA

Enterprise

Custom

For mission-critical e-commerce stores, high-traffic portals, and agency stacks.

  • Weekly updates with staging QA
  • 24/7 monitoring + 15-min P1 SLA
  • Hourly backups (30-day retention)
  • Advanced security audits & WAF tuning
  • Dedicated account engineer
  • Customized SLA contracts
Talk to Sales Tailored SLA contract
Maintenance FAQs

Frequently Asked Questions

Answers to common questions regarding backups, WooCommerce support, emergency restores, and custom stacks.

Do you support WooCommerce and e-commerce stores?

Yes. We schedule e-commerce updates during low-traffic windows and coordinate maintenance mode to prevent checkout disruption. For high-volume stores, we execute updates on staging environments first with rollback safety plans.

How do automated backups and emergency restores work?

We maintain multiple encrypted offsite snapshot points. In the event of an incident or corruption, we restore the nearest clean point, verify state integrity, and provide a full post-incident RCA report.

Can your team collaborate directly with our internal developers?

Absolutely. We integrate directly into your existing workflow (Git repositories, staging servers, deployment schedules) and align on SLAs, ticketing platforms, and emergency escalation paths.

Do you maintain custom stacks beyond WordPress?

Yes. In addition to WordPress, we maintain custom PHP platforms, Node.js APIs, React/Next.js web applications, and multi-service server infrastructure. We scope tailored SLAs during onboarding.

What is included in security hardening?

Security hardening includes web application firewall (WAF) configuration, brute-force login shielding, automated malware scanning, file integrity checks, TLS hygiene, and proactive patch management.

Can I upgrade or downgrade my plan at any time?

Yes. Our maintenance plans operate month-to-month with no long-term lock-in. You can upgrade, downgrade, or pause coverage at any time to match your evolving business needs.