United StatesEssential
Starter coverage
- Business hours support (Mon–Fri 9–18)
- First response within 4 business hours
- Monthly on‑site inspection
- Firmware updates quarterly
- Backup/restore verifications monthly
- Monthly health report
Maintenance Contracts
Proactive care for your network, servers and CCTV — monitoring, updates, backups and weekly on‑site inspections.
Plans that fit your ops
Clear response times, scheduled visits and transparent deliverables.
Standard
Most popular
- Extended hours (Mon–Sat 8–20)
- First response within 2 business hours
- Bi‑weekly on‑site inspections
- Monthly firmware and security updates
- Backup/restore checks bi‑weekly
- Monthly review call and report
Premium
Highest assurance
- Priority support and change windows
- First response within 1 hour (business)
- Weekly on‑site inspections
- Rolling firmware/patch updates
- Backup/restore checks weekly
- Monthly review + quarterly tuning
All plans come with documented change control and a clear escalation path.
What’s included
We maintain networks, servers and CCTV with predictable care and reporting.
Core deliverables
We keep production steady with routine checks, updates and fast response when you need us.
- Health monitoring and alerting
- Firmware/OS patching and tuning
- Backup/restore verification
- Hardware health and lifecycle
- Security hardening and audits
- Documentation and runbooks
- Change control and rollback
- Scheduled on‑site inspections
Monitoring
Firmware
Backups
Security
Docs
Change control
Site visits
Health monitoring
Key metrics on uptime, errors and capacity.
Security hygiene
Patch, harden and audit configurations.
Backups verified
Regular restore tests and retention checks.
Runbooks
Clear SOPs for tickets and incidents.
Change control
Planned windows with back‑out paths.
Site inspections
Hands‑on checks for cabling and gear.
Response & escalation
Priority handling and clear SLAs. P1 triage on bridge, documented updates and resolution notes.
Change windows
Planned after-hours windows with rollback. We coordinate approvals and communications.
On‑site inspections
Weekly for Premium, bi‑weekly for Standard, monthly for Essential — to keep systems healthy.
In the field
Maintenance in action — tidy racks, firmware updates and dashboard checks.
How our contract works
Onboard, baseline and maintain — with clear reviews and improvements.
1
Onboard
Access, inventory and tooling. Agree on SLAs and comms.
- Access & tooling
- Asset list
- Runbooks
2
Baseline
Health check and fixes. Patch and document.
- Health report
- Quick wins
- Patch plan
3
Monitor
Alerts tuned to reduce noise. Backup tests scheduled.
- Alert tuning
- Backup tests
- Weekly visits
4
Maintain
Patches, firmware and routine care. Monthly review.
- Rolling updates
- Review call
- Roadmap
Maintenance FAQs
Details about response, coverage and visits.
What response times do you offer?
Essential: 4 hours. Standard: 2 hours. Premium: 1 hour (business hours). Priority incidents receive immediate triage.
How often do you visit on‑site?
Premium: weekly. Standard: bi‑weekly. Essential: monthly. Each visit includes health checks and tidy‑ups.
Do you handle security updates?
Yes. We schedule patch/firmware updates with change windows, and maintain rollback plans.
What reports will we get?
Monthly health report, incident summary and a roadmap of recommended improvements.
Ready to keep systems healthy?
We’ll baseline your environment and start a proactive plan.